Cancellation And Refund

Last updated on May 2 2025

Pionexfab.com is managed and operated by Krisha Enterprise.

Pionex Fab believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• We do not accept returns; only exchanges are allowed in case of damaged or defective products.

• Replacement product will be delivered in 6-7 working day’s

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. If you receive a damaged or defective item, please report it to our Customer Service team within 2–3 days of product delivery.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any approved issues by Pionex Fab, we do not offer refunds; however, customers may request a product exchange within 2-3 days of purchase.